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FAQs

We've compiled this guide to help you easily navigate and find the information you need. If you have any further questions, feel free to contact our support team.

  • What services does LitPet offer?
    LitPet is focusing on healthcare product. But LitPet also offers a variety of services including pet adoption assistance and veterinary care.
  • How do I create an account on LitPet?
    To create an account, visit our website, click on the "Sign Up" button, and fill in the required details such as your name, email, and password.
  • Are there any fees associated with using LitPet?
    Signing up and browsing services on LitPet is free. Charges apply for specific services like product purchases.
  • Can I access LitPet on my mobile device?
    Yes, our website is mobile-friendly, and we also offer a mobile app available for download on both Android and iOS platforms.
  • What are the operating hours for customer support?
    Our customer support is available 24/7 via email.
  • How do I place an order on LitPet?
    To place an order, navigate to the 'Shop' section, select your items, add them to your cart, and proceed to checkout.
  • What shipping options are available?
    We offer standard and expedited hipping options. Shipping costs vary based on the weight of the order and shipping speed.
  • How can I track my order?
    Once your order is shipped, you will receive an email with a tracking number and a link to track your package.
  • What is the return policy on LitPet?
    We accept returns within 7 days of purchase. Items must be unused and in their original packaging.
  • Do you ship internationally?
    Currently, we ship only within Hong Kong, Macao and Taiwan. We plan to expand our shipping options in the future.
  • How do I update my account information?
    Log in to your account, navigate to 'Account Settings', and you can update your information there.
  • What should I do if I forget my password?
    Click on 'Forgot Password' at the login page, and follow the instructions to reset your password.
  • How can I deactivate my LitPet account?
    To deactivate your account, please contact our support team via email with your request.
  • How do I subscribe to LitPet newsletters?
    You can subscribe by entering your email in the 'Newsletter Signup' section at the bottom of our homepage.
  • Can I set up multiple pets on my LitPet account?
    Yes, you can add multiple pets to your account. Go to 'My Pets' in your account settings to add or manage pet profiles.
  • What payment methods does LitPet accept?
    We accept all major credit cards, PayPal, Alipay HK, WeChat Pay HK and LitPet gift cards.
  • Is my payment information secure on LitPet?
    Absolutely. We use industry-standard encryption to protect your personal and payment information.
  • Are there any subscription plans available, and how are they billed?
    Yes, we offer monthly subscription plans for various services and products, billed at the beginning of each month.
  • How do I apply a promo code on my order?
    Enter your promo code at the checkout page in the 'Promo Code' field and click 'Apply' to see your new total.
  • Can I get a refund if I cancel my subscription?
    Yes, you can cancel your subscription at any time. Refunds are pro-rated based on usage.
  • How can I contribute to the LitPet community?
    You can contribute by participating in forum discussions, writing blog posts, or volunteering for community pet events.
  • Are there any events or meetups that LitPet organizes?
    We regularly organize pet-friendly events and meetups. Check our 'Events' section for upcoming activities.
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